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Contact Tiktok Customer Service

Tiktok Phone Numbers and Emails

Customer Service Number:

  • (840) 243-7775
    This number is currently not in service and simply goes to a voicemail
Call customer service
Send Message

Customer Service:

  • +44 208 092 5588
    App Support
  • +44 737 736 7858
    This number is currently not in service

Legal:

  • +656 950 4420
    The number is currently not in service

Tiktok Emails:

Accessibility
Customer Service
App Support
Legal
Privacy Inquiries
feedback@tiktok.com
info@tiktok.com
privacy@tiktok.com
Privacy Inquiries
legal@tiktok.com
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Tiktok Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tiktok Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Tiktok is 6569504420. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 30% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Tiktok may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact TikTok Customer Service?

Most Popular Number:

(840) 243-7775
This number is currently not in service and simply goes to a voicemail
Total calls: 4 006 Issues resolved: 240 Last call: Jan 24, 2026

The official TikTok contact page doesn’t offer the company email address that can be used for sending support requests. However, some TikTok email addresses are available on the company’s social media including Facebook and Twitter. You should write to feedback@tiktok.com to share opinions and suggestions, or make a general inquiry.
If you have general questions, you should email info@tiktok.com. If you are facing any issues with the TikTok Creator Marketplace, you may try to get hold of the TikTok Customer Service representative by emailing creator-marketplace-support@tiktok.com.

You can’t talk to a TikTok Support rep by phone since there is no dedicated TikTok customer service number. But the company technical support team can be reached through @TikTok on Twitter. The option is available Monday through Sunday from 8 am to 5 pm PST.
The TikTok customer service chats on Twitter reveal that the company provides rapid responses to critical issues. Make sure to provide a complete description of the issue. Unfortunately, you can’t send a direct message to TikTok Support on Facebook, but you could get a response by commenting on their posts.

To get in touch with the Tiktok support representatives via the website, follow these steps:

  • Visit the official website.
  • Sign in to your account by clicking the Log In button in the upper right corner of the screen and entering your credentials.
  • Scroll the homepage to the bottom and select the Contact option from the Company section.
  • Click the Contact tab at the top of the page and choose the topic of your inquiry from the list.
  • Follow the prompts to reach the Tiktok customer service team.

Alternatively, you can visit the Tiktok help center by clicking the More tab on the left and finding the Feedback and Help option to search for answers to your questions.

If you are facing a problem related to your account, you may try to get help by filling out the TikTok feedback form. You can browse it from the TikTok contacts page. Please fill in the fields of the feedback form at greater length. Some personal information including your email address and TikTok username is required.
You may even upload up to 10 screenshots if it’s necessary to share them with the company customer care representative. Before submitting you should confirm that all data are accurate and true. TikTok customer service will get back to you via the email you stated in the form.
You may also report a problem via the TikTok app. The option is accessible through your profile. Go to the Settings and Privacy, tap Security, and choose Report a problem. You will be forwarded to the TikTok help page. Here, you will see frequently asked questions and the Still have a problem option. Tap it to describe the issue and submit it to the company.

PissedConsumer Club

Contact Information

Tiktok Website:

Tiktok Help Center:

Corporate Office Address:

TikTok Pte. Ltd.
1 Raffles Quay, #26-10, South Tower
Singapore, Singapore 048583
Singapore

Other Info (opening hours):

Other Locations:

10100 Venice Blvd, Suite 401,

Culver City,

California 90232,

United States


6th Floor

One London Wall

London, EC2Y 5EB

United Kingdom


Mailing Address:

TikTok Inc.

5800 Bristol Parkway C3 Culver City

Los Angeles, CA 90230, United States

More contact details

Tiktok Customer Service Reviews

2.0 / 5
Poor
Claudene Ing
I need my account back

It was terrible. Yall didnt solve my problem and I showed yall proof of my ID and yall didnt fix the problem

Angelli Zaw
Rubbish
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I'm really pissed that you can't speak to a human I don't want my queries to be answered by a robot there needs to be a human that you can speak with

Kenneth S Jhx
It’s hard to reach Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

When there are issues concerning a purchase and you want to speak to someone over the phone, you cant reach customer service to talk to someone

Mark J Zcy
Need to talk to a customer service representative.

I have some issues with a bicycle that I purchased off TikTok.I need customer service i've been\n Trying to get ahold of you all from The Star and cannot\n It is very hard to get ahold of anybody at customer service. Because I have been trying for weeks.\n And it seems like very poor customer service, because it should not be this hard to get hold of somebody.

How Good is Tiktok's Customer Service?

Pierre M Bpk
Pierre M Bpk
Feels Satisfied | Dec 18, 2025

Top notch service and I appreciated the way the Refunded me ASAP thank you

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Shannell S
Shannell S
Feels Neutral | Dec 18, 2025

Good afternoon i didnt speak to no one yet

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Stephen N Kwg
Stephen N Kwg
Feels Disappointed | Dec 15, 2025

Terrible

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Melinda w Rve
Melinda w Rve
Feels Disappointed | Dec 02, 2025

It's just this little boy hacks everything. It doesn't matter. He's under the age of 13. His name is Austin and his tiktok account needs to be banned and he keeps on taking my kids' tiktok account away. Not let them have it back. He keeps on putting it underneath the different phone number and stuff

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Monica T Wdf
Monica T Wdf
Feels Disappointed | Nov 13, 2025

I did not get my refund back yet. It’ll be more than a week and I still have not received it for the headphones that I ordered by mistake at the time they said my refund will be processed 5 to 7 business days. It’s been over seven business days I would like to get my refund. Thank you

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Alexis Kaye M
Alexis Kaye M
Feels Disappointed | Nov 01, 2025

Nobody ever picked up the phone. I ended up sending a message to them, but have not gotten a response. In fact, the person I had blocked and deleted the conversation with was back yesterday when I went on there, so I told TikTok that when I block a person and delete the conversation, I expect the person to STAY blocked, a d the conversation to STAY deleted, and then uninstalled the app...I am still angry and upset about it. TikTok customer service needs to be more reachable, and all people who work for TikTok + The owner need to care about EVERYONE'S safety. They censor the wrong things (like they have been censoring MY comments in chats that did not go against ANY guidelines or rules, yet they do not care about me receiving harassment or hate when I report it). Children of most ages are on TikTok, so if I am not safe, neither are the children. Children, people who follow and obey Jesus, and EVERY PERSON who uses the app ought to feel safe (except for those who are hateful and bully and hate or those who harass others in any way, they ought to get thr 3 strikes you're our done to them)! I get in trouble when I did nothing wrong, while those who spew hate or who harass in any way, get to keep on doing it to other people (not me, because I blocked them, except the person who spewed hate and TikTok unblocked them, which eas NOT okay)!!

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Summary of Tiktok Customer Service Calls

58.3K TOTAL
CALLS
01:00 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tiktok?

Account Question:

  • “Unlock live stream on tiktok”
  • “My account @.hxuntedluh was hacked and they are posting as me. I have legal issues going on and these posts can get me in trouble. They changed the login information so I cannot access the account.”
  • “Someone Banned”

Request for Information Question:

  • “Need help with something on TikTok”
  • “I need to ask a question”
  • “Need to update address”

Shipping and Delivery Question:

  • “My package”
  • “Trying to find a package”
  • “To track a package”

Product/ Service Question:

  • “Problem with order”
  • “Failed vidmo refund on a tictok purchase”
  • “Someone has make fake account with my name and with my picture”

Payments and Charges Question:

  • “Dispute a charge”
  • “Unauthorized charges”
  • “Unauthorized purchase”

Return/ Replace Question:

  • “Return”
  • “Return the item”
  • “Return Items am not satisfied”

Refund Question:

  • “I would like to have my money back I do not want a tictok account”
  • “Refund”
  • “Need money back”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel a recurring charge”
  • “Cancel the order”

Cards Question:

  • “Card”
  • “Remove card”
  • “Trying to payvwith debt card”

Website/ Application Question:

  • “App is not sending verification code and the AI is trash at support”
  • “Scams on the site”
  • “It won't let me download TikTok”

Staff Question:

  • “Customer service”
  • “Costumer service”
  • “No service”

Employment Question:

  • “1099”
  • “Talk to about scrolling job”
  • “For 1099 form set my payment”

Other Question:

  • “Live-streaming”
  • “Some one reported me for no reason”
  • “Reporting user”

Compare Tiktok Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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