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Contact Tiktok Customer Service

How to Reach a Person at Tiktok

Verified Contact Information

Legal:

  • +656 950 4420
    This number is currently not in service

Customer Service:

  • +44 208 092 5588
    App Support
Send Message

Customer Service:

ies-google-play@tiktok.com
App Support

Accessibility:

accessibility-feedback@tiktok.com

Legal:

dpobrasil@tiktok.com
Privacy Inquiries
grievance.officer@tiktok.com
info@tiktok.com
feedback@tiktok.com
privacy@tiktok.com
Privacy Inquiries
legal@tiktok.com

Tiktok Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Tiktok Phone Number
+656 950 4420
Average Hold Time
Less than 1 minute
Most Popular Tiktok Email Address
feedback@tiktok.com
Tiktok Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Tiktok Customer Service Rating
3 out of 5
View full overview

How to Contact TikTok Customer Service?

The official TikTok contact page doesn’t offer the company email address that can be used for sending support requests. However, some TikTok email addresses are available on the company’s social media including Facebook and Twitter. You should write to feedback@tiktok.com to share opinions and suggestions, or make a general inquiry.
If you have general questions, you should email info@tiktok.com. If you are facing any issues with the TikTok Creator Marketplace, you may try to get hold of the TikTok Customer Service representative by emailing creator-marketplace-support@tiktok.com.

You can’t talk to a TikTok Support rep by phone since there is no dedicated TikTok customer service number. But the company technical support team can be reached through @TikTok on Twitter. The option is available Monday through Sunday from 8 am to 5 pm PST.
The TikTok customer service chats on Twitter reveal that the company provides rapid responses to critical issues. Make sure to provide a complete description of the issue. Unfortunately, you can’t send a direct message to TikTok Support on Facebook, but you could get a response by commenting on their posts.

To get in touch with the Tiktok support representatives via the website, follow these steps:

  • Visit the official website.
  • Sign in to your account by clicking the Log In button in the upper right corner of the screen and entering your credentials.
  • Scroll the homepage to the bottom and select the Contact option from the Company section.
  • Click the Contact tab at the top of the page and choose the topic of your inquiry from the list.
  • Follow the prompts to reach the Tiktok customer service team.

Alternatively, you can visit the Tiktok help center by clicking the More tab on the left and finding the Feedback and Help option to search for answers to your questions.

If you are facing a problem related to your account, you may try to get help by filling out the TikTok feedback form. You can browse it from the TikTok contacts page. Please fill in the fields of the feedback form at greater length. Some personal information including your email address and TikTok username is required.
You may even upload up to 10 screenshots if it’s necessary to share them with the company customer care representative. Before submitting you should confirm that all data are accurate and true. TikTok customer service will get back to you via the email you stated in the form.
You may also report a problem via the TikTok app. The option is accessible through your profile. Go to the Settings and Privacy, tap Security, and choose Report a problem. You will be forwarded to the TikTok help page. Here, you will see frequently asked questions and the Still have a problem option. Tap it to describe the issue and submit it to the company.

PissedConsumer Club

Contact Information

Tiktok Website:

Tiktok Help Center:

Corporate Office Address:

TikTok Pte. Ltd.
1 Raffles Quay, #26-10, South Tower
Singapore, Singapore 048583
Singapore

Other Info (opening hours):

Other Locations:

10100 Venice Blvd, Suite 401,

Culver City,

California 90232,

United States


6th Floor

One London Wall

London, EC2Y 5EB

United Kingdom


Mailing Address:

TikTok Inc.

5800 Bristol Parkway C3 Culver City

Los Angeles, CA 90230, United States

More contact details

How Customers Rate Tiktok Support?

3.0 / 5
Needs improvement

Based on 65.2K calls to Tiktok customer support through PissedConsumer.com and 100 survey responses.

Total Calls
65.2K
Avg Call Duration
00:54
Issues Resolved
12%

Why Customers Call Tiktok?

Top Reasons of Customers Calls

  • Account 41%
  • Customer Inquiries & Issues 25%
  • Shipping and Delivery 8%
  • Request for Information 8%
  • Product/ Service 6%
  • Payments and Charges 5%
  • Return/ Replace 3%
  • Refund 3%
  • Activation/ Cancellation 1%
  • Cards <1%
  • Website/ Application <1%
  • Staff <1%
  • Questions About an Order <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Streaming Services <1%
  • Claims & Legal Issues <1%
  • Payments & Transfers <1%
  • Phone & Devices <1%

Account

41%
  • "Recover my account"
  • "My account TikTok I have problems"
  • "Account"

Customer Inquiries & Issues

25%
  • "Tiktok"
  • "daughter being harrassed and nlackmailed"
  • "Tiktok tiene mis tarjeras de banco bloqueadas"

Shipping and Delivery

8%
  • "Didn't get my order"
  • "Haven't received my packages over 2 weeks now"
  • "You sent my package to a wrong address"

Request for Information

8%
  • "Question as to why I keep getting products I did not order"
  • "Request a refund"
  • "I need to know the last five things they said I purchased I don't know what it is on October 6. Can you let me know what it is before it's sent out"

Product/ Service

6%
  • "Regarding fake goods that have received from tiktok shop"
  • "Producto no pedido"
  • "Item purchase"

Payments and Charges

5%
  • "Haven't received merchandise for over a month possible fraud"
  • "Tik Tok have taken my money fraudulent I didn't order anything from a tik toc I don't know anything about a tik tok"
  • "Fraudulent transactions"

Return/ Replace

3%
  • "Return an item"
  • "My phone was stolen off my steps and I'm trying to get it replaced back"
  • "Trying change my address"

Refund

3%
  • "Refund"
  • "I need my refund"
  • "Refund denied for a product"

Activation/ Cancellation

1%
  • "Cancel order"
  • "I would like to cancel my order that I placed yesterday. I want to order a different iPad generation."
  • "I want to cancel subscriptions"

Cards

<1%
  • "Difficult in linking my card to meta ad"
  • "Card not working"
  • "Add my new card"

Website/ Application

<1%
  • "Site is not accepting my returns"
  • "We bought cordless lawnmower from your website. Safeguard does not align"
  • "I placed 2 different orders by mistake on your site and I would like to cancel one of them"

Staff

<1%
  • "Customer service"
  • "I tried to do a 24 hours customer service online but I can't see so I can't really read all the questions I need to talk to someone cuz I need to change my address and I need to either have my products resent to the right address or refund"
  • "Talk to person customer service"

Questions About an Order

<1%
  • "Order"
  • "My order"
  • "Orders"

Fraud & Security Issues

<1%
  • "Scam"
  • "Fraud"
  • "Scammed"

Employment

<1%
  • "I have 1099 I was paid for but didn't receive none of the payment nor know what account it was sent to"
  • "My daughter-in-law put up a video of my son stating that he was sleeping with his cousin, which is a whole bunch of lies. I want that video taken down. I got a lawyer on it and everything do messed up my son's job and home and everything with this."
  • "Seeking a job online"

Streaming Services

<1%
  • "Can't bid on coins channels"
  • "Live-streaming"
  • "I bought a roll on TV"

Claims & Legal Issues

<1%
  • "Legal"
  • "claim"
  • "Lawsuit"

Payments & Transfers

<1%
  • "Funds"
  • "Payout"
  • "Money transfer"

Phone & Devices

<1%
  • "Lost phone"
  • "New phone"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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