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Tiktok

Tiktok

www.tiktok.com
What is your customer experience with Tiktok?

Tiktok Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Tiktok has a 2.2 star rating from 2,984 reviews and only 20% would recommend, with most consumers dissatisfied and a distribution skewed toward unfavorable feedback.

Positive Feedback

Users find the app fun and entertaining for passing time and meeting new friends, with some intent to return if issues are resolved.

Negative Feedback / Risk Areas

  • Pervasive reports of account bans, hacked or locked accounts and slow appeal responses reflect common Tiktok customer complaints.
  • Poor response for purchases, missing orders, and refund requests frustrate shoppers using TikTok Shop and seeking refunds.
  • Many cite inadequate customer service and problems with subscriptions, billing, and unauthorized charges.

Key Takeaways for Future Customers

  • Expect entertainment value but prepare for potential account support challenges and to document appeals carefully.
  • Monitor charges closely and keep evidence for refunds and disputes with purchases or subscriptions.
  • Consider the reported difficulty reaching human customer service before relying on TikTok for important purchases or account recovery.
View full overview ›

Media from reviews

Tiktok - My account band
I keep getting reported on TikTok live when I didn’t say or do nothing wrong TikTok...Tiktok - My account got banned for no reason and I did nothing and I want my account backTiktok - Blacksheena1983@***.comTiktok - Someone has make fake account with my name and with my pictureTiktok - My account got banned for no reason I’m over 28Tiktok - My bottle was half empty
View all media ›

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Show reviews that mention
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Dylan D Fee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toledo, Ohio

Cant go live on TikTok

Cant go live on TikTok

I cant go live on TikTok Cuase so many people reported me mind you I did nothing wrong please fix this.

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User's recommendation: Dont let people report you.

Luis P Bst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I tried to call,not answering.

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Tiktok - I tried to call,not answering.

I'm trying to return an order, and I can't get any help. It's been very difficult to send back this item. Please contact me at 863-877-****.

View full review
Loss:
$30
Pros:
  • Good merchandise
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Better customer service

Erie Lfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Evansville, Indiana

IPhone 17 Pro Max does not fit the metal case

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Tiktok - IPhone 17 Pro Max does not fit the metal case
Tiktok - IPhone 17 Pro Max does not fit the metal case - Image 2
Tiktok - IPhone 17 Pro Max does not fit the metal case - Image 3

I order a really pretty metal phone case for my iPhone 17 Pro Max to protect it and it doesnt even shut on the sides. It was such one side and I was at the top.

I cant get it to lock and never tried to lock it.

it just popped right back open on the sides. I just want to refund so I can get some nails.

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Jeanette P Ajl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received an item is purchased.

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Tiktok - Never received an item is purchased.

I purchased this item before Christmas and never received it, nor am I able to track it. Can you please reach out to the seller so that I can solve this problem or discontinue the payment method?

View full review
Loss:
$134

Preferred solution: Deliver product or service ordered

Rabaza A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Problemas con mi cuenta

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Tiktok - Problemas con mi cuenta
Tiktok - Problemas con mi cuenta - Image 2
Tiktok - Problemas con mi cuenta - Image 3
Tiktok - Problemas con mi cuenta - Image 4

Sucede que cumplo con todos los requisitos para entrar al programa, pero luego me da estos problemas al entrar. Si les estoy contactando es porque me interesa ser parte de este gran programa piloto para creadores y al cual me salen los siguientes problemas que dejé más abajo en las fotos para que me solucione.

Me gusta la plataforma. Mandé una apelación para verificar con identificación y video, todo bien como lo pedía, pero de igual modo no se solucionó.

View full review
Loss:
$400
Pros:
  • Muy buenas para todo los live programa para creadores para que puedas emprender exelente le servira a muchas personas
Cons:
  • Veces demasiado ceveras las restricciones y no tienes un numero para contactar en vivo con algun agente

Preferred solution: Apology

User's recommendation: Muy buena tiktok @andrespr_official

Matthew N Iyn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, Kentucky

Tac Tok live

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Tiktok - Tac Tok live

No answer no one to talk to & no real # to talk to a representative for Tic Tok. I just got banned from live videos cause people was rude to me & which I dont get that I got banned on my live doing nothing wrong while people are rudely saying mean stuff & asking ignorant things for no reason. So why should I be the one banned from Tic Tok live ??

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Resolved
Jackton O Sym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi County

Resolved: I forgot the passwords for the two accounts can I be helped by deleting them

Tiktok - I forgot the passwords for the two accounts can I be helped by deleting them
Tiktok - I forgot the passwords for the two accounts can I be helped by... - Image 2
Updated by user Dec 12, 2025

Company fixed the issue and I have been provided with settlement agreement.

Original review Dec 12, 2025

I forgot the two accounts password and I cant remember them I would like you Gus to help me to delete the videos that are in there because I dont fill good the videos are embarrassing and my friends keeps sending them to me please help me to delete them or to deactivate the two account if possible today

View full review
Pros:
  • I dont hve any

Preferred solution: Delete the two accounts

User's recommendation: To put a password that can be remembered

Lillianne Jpc
map-marker Reading, Reading

Report a crime

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Tiktok - Report a crime
Tiktok - Report a crime - Image 2
Tiktok - Report a crime - Image 3

The account name @kiikigrg put two of my photo without my consent, and she edited my picture with hate harassment and bullying. I have reported to TikTok, but they keep saying no violation has been found.

Reported to the police but still nothing happened.

I am getting lots of calls from my closest friends and family that, how am I doing every day and worrying about me. Thank you.

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User's recommendation: TikTok is very scary for some people and there’s still lots of of scammers and fake people there. Tik tok won’t help you solve the problem.

Jose S Yae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unbanning of my account

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Tiktok - Unbanning of my account
Tiktok - Unbanning of my account - Image 2

My account has been banned without me getting a single warning of what I did wrong, proof of what I did wrong. All I do is promote my music and try to be as respectful as possible without offending others.

If people dont like my music they have full free will to simply scroll past my videos. I would like for my account access to be re-gained by me so that I may continue my music promotion.

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User's recommendation: Check all guidelines before banning accounts. Make sure it’s true not just suspicious activity

Benjamim G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santo Andre, Sao Paulo

TikTok ran a promotion about inviting users, but the system isn't giving me the reward.

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TikTok ran a promotion about inviting users, but the system isn't giving me the reward.

Olá TikTok. Participei da promoção que dizia que, ao convidar usuários inativos por mais de 30 dias, eu teria chances extras de ganhar o prêmio.

Segui todas as instruções corretamente e o sistema detectou a promoção. No entanto, não recebi as chances.

View full review
Cons:
  • All

Preferred solution: The chances, as promised.

User's recommendation: Don't trust TikTok.

Kevin S Whk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account hacked

Tiktok - Account hacked
Tiktok - Account hacked - Image 2

My account got permanently banned, and whoever hacked my account caused my account on TikTok to be permanently banned. I sent an appeal request, so I'm just waiting, and my TikTok name is mitsuki_miyoko.

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Preferred solution: Apology

Presley J Tqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

I cant change my birth day

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Tiktok - I cant change my birth day

I can't change my birthday I need help please help me cuz I cant do anything with it make me so stressed out

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Jaelynn D Vmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

My account got a time management code

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Tiktok - My account got a time management code

I was just trying to watch TikTok because it is a grate app but when I went on it is said time management and I did not put it on there and if you can take it off that would be awesome

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Preferred solution: I would like for yall to take it off

User's recommendation: Don’t give people your info

Jessica R Oml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one never answers my call

Tiktok - No one never answers my call

I can't purchase anything; it won't allow me to check out. All of my options for payment are unavailable.

View full review

Preferred solution: My account to work

User's recommendation: I would like to place orders and I can’t

Brian S Hiz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed by user profile (the_beginning55)

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Tiktok - Scammed by user profile (the_beginning55)

TikTok user profile (the_beginning55) promotes the customization of painted NFL Iron Man helmets. I paid $350.00, and I never received the item.

The payments were broken down into two payments, each for $175.00, via PayPal on 11/11/25 and CashApp on 11/19/25. I made the first payment for him to start the custom and made the second payment after he sent supposed pictures of the finished product.

He never provided any shipping method or tracking to me, which I asked for several times. This person has taken my money and has not responded to any of my requests for a full refund.

View full review
Loss:
$350
Cons:
  • Allow scammers to cheat people out of their money

Preferred solution: Full refund

User's recommendation: Stay away from TikTok profile (Scam Artist)

Anonymous
map-marker Colombo, Colombo District

Chathurimuniweera@***.com

The chathuri7 tik tok account associated with the email address chathuri...gmail.com is being hacked.

It's an account l've been working on four years ago .

The thief who took over the account had change the name of the account brad paisley .

i message him from another account and asked for this account and he said $1000pay now.

i am in sri lanka and the account must be from another country .

Even if i told cyber crime it didn't work because there wasn 't a big fan base.

If some one took my account they banded my account

Please give me my account I have been making a tiktok account for four years now this mail address.

There are many videos of my son ,please give me the account

Thanks

Chathuri

Plz reply soon i hope tik tok

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User's recommendation: Plz recovery my account

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