Liaquat B

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Verified Reviewer
| map-marker Quetta, Balochistan

No Violation Reason

My tiktok account direct Messaging was Temporary Suspended I apologise for my mistake i will be careful using tiktok Community guidelines flow next time solve my problem its my complaint to Community Guidelines
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Rigoberto L Zcn

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Verified Reviewer

Me llego un pedido y le falta un perfume

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Tiktok - Me llego un pedido y le falta un perfume
Tiktok - Me llego un pedido y le falta un perfume - Image 2
Tiktok - Me llego un pedido y le falta un perfume - Image 3
Yo solicite un pedido tres perfumes en tik tok y solo me llegaron dos quisiera que me devolvieran el otro para no devolverlo porque cuestan muy caros y no es facil que te cojan uno
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Loss:
$10
Pros:
  • Informative
Cons:
  • No sirve para vender

User's recommendation: Les recomiendo no compren en tik tok porqie siempre compras articulos te mandan los que quieren y luego salen ganado ellos tu dinero cuando lo reembolsas porque todos sabemos el trabajo que nos cuesta ganarnos el dinero para estar regalandolo

Archie H Izd

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Verified Reviewer

Permanent ban for incorrect reasons.

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Tiktok - Permanent ban for incorrect reasons.
Tiktok - Permanent ban for incorrect reasons. - Image 2

Dear TikTok,

I am inquiring today about my account. It has been permanently banned for something I believe to be an issue with the guidelines. This is because the reason two of my videos have recently been taken down (which led to this permanent ban) was firearms and dangerous weapons. However, I uploaded them after carefully checking the community guidelines because I knew I may encounter this issue. The community guidelines specifically state that you are allowed to show weapons if they are used in a safe environment, one example explicitly stated was the military, the focus of my videos. I am quite saddened by this permanent ban as I was very close to 1000 followers and some of them said they would pay for subscriptions. I need that money in this day and age as I have a very limited income. I was really hoping your platform could provide me with a little bit. I am deeply apologetic if I have misread the community guidelines, it was never my intent to breach them, I made absolutely sure I was not before uploading, but perhaps I did make a mistake. I am really hoping my account can be reinstated, and I promise I will never break the guidelines again.

Yours faithfully.

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Loss:
$155
Pros:
  • Easy to use
Cons:
  • Easy to lose

Preferred solution: My account back

User's recommendation: Make sure you have an alternative account, tik tok can ban without warning, often contradicting their own TOS and community guidelines

Bella M Hqf

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Verified Reviewer
| map-marker Providence, Rhode Island

TikTok removed my video for no reason

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TikTok removed my video for no reason
TikTok removed my video for no reason - Image 2

My TikTok video got removed because you said it violated your guidelines even though It had nothing to do with alcohol, tobacco or drugs it was literally just a picture of me and then screenshots of FaceTime calls, and I dont know where the *** *** you think that includes drugs or alcohol or anything of that sort, but it doesnt And I would please appreciate if you could put my video back up since it clearly does not violate anything, if you look at it and use your *** eyes. And no Im not trying to be rude or anything but first of all you guys dont have the right email to get in touch with you anywhere, now no one is answering my phone call and also saying my video still violates community guidelines after I submitted an appeal, will not help your case.

Because again, my video clearly does not violate any of the community guidelines. Especially what you guys said I violated. Now I say this will all the kindness out of my heart, but yall need to get yourself in check. Because it also isnt the first time that my video has gotten removed when I didnt violate anything and I just let that one slide but now its getting to the point where its continuously happening, and I havent done anything to violate the guidelines and I gets *** annoying.

Again I would really appreciate it. If you could please put my post back up. It was a TikTok story about me and my girlfriend a literally said therapist: Do you have any coping skills and then I said yes, and it was screenshots of FaceTime calls and my girlfriend. And I havent decided yet, but either until you put my video back up, or if you dont put my video back up, Im gonna make yall look real bad.

So pick your poison and choose wisely. Because I will make it so that TikTok is gone forever if this is how the app is gonna be. I understand that you have these guidelines for a reason, and its a good reason, Im not against anything about it. Im just saying that if you are going to have these guidelines, then you need to make sure that you guys arent just taking down random videos that dont break any of the guidelines.

Because people do have feelings and they get pissed.

Especially me, I have a very low temper, and yall are lucky you didnt pick up the phone because I am not a happy camper right now. You guys are really *** me off with this *** Because again this is CON TINUOSLY happening.

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Resolved
Muhammad S Zus

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Verified Reviewer

Resolved: Muhammadsajjadm752@***.com

Tiktok - Muhammadsajjadm752@***.com
Updated by user Apr 23, 2024

Company fixed the issue and I have been provided with apology. I used to upload good videos on Tik Tak which included videos related to art, Islamic, entertainment and treatment.I adhered to the TikTok policy at every step.

my All videos running well on other platforms like facebook instagram snack video etc..

I apologize if there has been any unintentional violation.After today I will do my best to follow the tick tock policy. So please restore my account as soon as possible Because my fans waiting to see my content So pleaseUser

Original review Apr 16, 2024
[4/10, 12:45 PM] +92 320 8****40: sajjadkhan63798
[4/10, 12:50 PM] +92 320 8****40: I used to upload good videos on Tik Tak which included videos related to art, Islamic, entertainment and treatment.I adhered to the TikTok policy at every step. my All videos running well on other platforms like facebook instagram snack video etc..

I apologize if there has been any unintentional violation.After today I will do my best to follow the tick tock policy. So please restore my account as soon as possible Because my fans waiting to see my content So please
User ID: [4/10, 12:45 PM] +92 320 8****40: sajjadkhan63798
[4/10, 12:50 PM] +92 320 8****40: I used to upload good videos on Tik Tak which included videos related to art, Islamic, entertainment and treatment.I adhered to the TikTok policy at every step. my All videos running well on other platforms like facebook instagram snack video etc.. I apologize if there has been any unintentional violation.After today I will do my best to follow the tick tock policy.

So please restore my account as soon as possible Because my fans waiting to see my content So please
User ID:[4/10, 12:45 PM] +92 320 8****40: sajjadkhan63798
[4/10, 12:50 PM] +92 320 8****40: I used to upload good videos on Tik Tak which included videos related to art, Islamic, entertainment and treatment.I adhered to the TikTok policy at every step. my All videos running well on other platforms like facebook instagram snack video etc..

I apologize if there has been any unintentional violation.After today I will do my best to follow the tick tock policy. So please restore my account as soon as possible Because my fans waiting to see my content So please
User ID:0569617****
User Name:@muhammadsajjadkhan63798
Email: muhammadsajjadm752@***.com
Contact Number:009230****3798
National ID Card:362025****093
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Pros:
  • Ticktock

Preferred solution: Ticktock

Ludmila C Kvd

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Verified Reviewer

Censoring

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Good morning,

My videos are constantly being removed from the for you page. The reason that I'm being censored is because it states my content is not original and quality.

My content is original. I create it, produce it, and do the voiceover, and editing. The videos are all 4k premium, and my videos are still being removed from the for you page. However, I have noticed that many other creators have content similar to mine as a matter a fact 1000's and 1000's copy others content and yet they are on the for you page.

Why does this continues to happen?

I'm being singled out for wrong doing but I'm doing everything correctly. My content does not violate an6 community guidelines and my content is extremely good quality. There are people posting sexual videos and threatening videos and it's fine with Tiktok. There are others that the quality is atrocious and Tiktok still allows it.

Mine are flagged low quality, not imaginative. How can that be?! That's insane!! I'm working very hard to get my likes back as I had a episode where I got upset and deleted all my old videos.

Is that I'm being punished?! What I'm posting 100**** of content creators are posting and they have no issues. PLEASE HELP!!!

I don't understand why this is constantly happening. I am sending in reports about this matter and all I get back is "we prefer original high quality content " Additionally, I have seen a large amount of content on Tiktok that goes against community guidelines and yet they're in the for you page.

Low quality and copyright infringement. I have attached a few screen shots of this constant situation on my account that is causing financial burden. My content is very successful on other platforms, and never ever gets banned or censored.

I want my content to be successful on Tiktok as well but I need your help.

Additional, my tiktok store was closed because of a glitch and i have sent in proof after proof and I'm not getting any help at all Why???

I would deeply appreciate if this matter can be finally resolved.

I deeply appreciate you taking the time to help me in this matter. You're appreciated.

Best,

Ludmila Carrero

@lumieempowerswomen

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Cons:
  • Horrible customer service

Preferred solution: Stop censoring my content that doesn't violate guidelines & restore my seller account they closed due to glitch in their system

User's recommendation: If you are a content creator tiktok will make it very, very difficult for you to promote your business and earn m9ney. They censor the wrong audience. There's content creators promoting sexual content, violence, selling pets, drugs but they do nothing about those creators. I have seen people get threatened with their life's on tiktok were authorities had to get involved and tiktok allows those creators to stay on the platform. The bottom l8ne is you do the right thing they censor you. Below are some examples of my work and what they are doing to me. Thanks

Mark F Vmk

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Verified Buyer
|

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Verified Reviewer

TikTok account got hacked

TikTok account got hacked
TikTok account got hacked - Image 2
My account got hacked. TikTok would be better if they asked for photo ID, so minors or people who can't *** other people's accounts would have proof of identity.
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Preferred solution: Apology

mark W Fbd

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Verified Buyer
|

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Verified Reviewer
| map-marker Plymouth, Plymouth

REFUSED REFUND ON ORDER NOT RECEIVED

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Tiktok - REFUSED REFUND ON ORDER NOT RECEIVED
Tiktok - REFUSED REFUND ON ORDER NOT RECEIVED - Image 2
Tiktok - REFUSED REFUND ON ORDER NOT RECEIVED - Image 3
Tiktok - REFUSED REFUND ON ORDER NOT RECEIVED - Image 4
Tiktok - REFUSED REFUND ON ORDER NOT RECEIVED - Image 5
I recently made a purchase through the tiktok shop. Oh boy what a total disgrace. The took money and wouldn't refund despite providing evidence of non receipt of items. They then lied to clearpay who financed the transaction and lied to me. They ignored 35 messages I sent them. If you expect buyer protection you won't get it. They just take your money and give no aftercare.
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User's recommendation: STAY CLEAR OF THIS INEPT TRADING PLATFORM

Bakr M

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Verified Buyer

My account has been stolen

Tiktok - My account has been stolen
Tiktok - My account has been stolen - Image 2

لقد تم سرقة حسابي. من قبل أحد الأشخاص الذين عملوا معنا، أصبحوا جانبا.

أرسل رمزا إلى صديقه الذي يعيش في تركيا. ومع ذلك يتغير بريده الإلكتروني ورقم هاتفه. لقد تم التحقق من حسابي باستخدام هويتي. كيف يمكنني استعادة حسابي؟ اسم حسابي هو بكر ديزاين.

المستوى الحسابي هو 38. رقم هاتفي هو 004474****1088. الرجاء مساعدتي قبل أن يسيء هذا الشخص إلى متابعي. لقد تم سرقة حسابي.

بواسطة أحد الأشخاص الذين عملوا معي، لقد قمت بالتسويق هاتفي بعيدا. لقد أرسل رمزا إلى صديقه يعيش في تركيا. ومع ذلك يتغير بريده الإلكتروني ورقم هاتفه. لقد تم التحقق من الحساب باستخدام معرفي.

كيف يمكنني استعادة حسابي؟ اسم حسابي هو بكر ديزاين. المستوى الحسابي هو 38. رقم هاتفي هو 004474****1088. الرجاء مساعدتي قبل أن يسيء هذا الشخص إلى متابعي.

طلبت حسابي للعمل تجاه الجميع لي حساب لديه كان مسروق. بواسطة واحد ل ال الناس من عمل مع نحن, هم أصبح جانبا. هو مرسل أ شفرة ل له صديق من الأرواح في تركيا. هو تغير له بريد إلكتروني و هاتف رقم.

لي حساب لديه كان تم التحقق استخدام لي بطاقة تعريف. كيف يستطيع أنا استعادة لي حساب؟ لي حساب اسم يكون بكر تصميم. لي حساب مستوى يكون 38. لي هاتف رقم يكون 004474****1088.

لو سمحت يساعد أنا قبل هذا شخص الانتهاكات لي متابعون. لي حساب لديه كان مسروق. بواسطة واحد ل ال الناس من عمل مع أنا, أنا يضع لي هاتف بعيد. هو مرسل أ شفرة ل أ صديق ل له من الأرواح في تركيا.

هو تغير له بريد إلكتروني و هاتف رقم. لي حساب لديه كان تم التحقق استخدام لي بطاقة تعريف. كيف يستطيع أنا استعادة لي حساب؟ لي حساب اسم يكون بكر تصميم. لي حساب مستوى يكون 38.

لي هاتف رقم يكون 004474****1088.

لو سمحت يساعد أنا قبل هذا شخص الانتهاكات لي متابعون. أنا يستخدم لي حساب ل عمل و يدعم مشاهير ق

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Loss:
$60000

Preferred solution: Full refund

Kelvin A Yjw

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Verified Buyer

Ordered wrong size of shoe

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Tiktok - Ordered wrong size of shoe
Tiktok - Ordered wrong size of shoe - Image 2
The 45 size of shoe I ordered was too tight on me and I dont feel comfortable in it so i prefer changing it to size 46 if you dont mind. I LOVE the shoe, the design also the texture of the shoe.
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Preferred solution: Size 46 same shoe

User's recommendation: Feel comfortable when you get things on tiktok

George D Dzs

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Verified Reviewer

Ive contacted Tiktok 6xs thru the app for over 2wks now with no response

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My issue(s) were not resolved...Not all 4 of them..I've submitted 7 or more tickets on the TT app over the last 3wks with no response..Please tell me what good is submitting tickets are for if ur not going to answer? I've also submitted 2 emails from this email address and I get a response stating that both tickets l are closed when my issues haven't even been addressed...This is not acceptable and is bad for business...I need help with my account. I'm going to attach a few screenshots of 1 of my 4 issues..plesse respond to me asap... George Demitropoulos
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Preferred solution: MY ISSUES RESOVED...ITS BEEN 3 WEEKS SINCE I FIRST CONTACTED TIKTOK AND NOT ONE RESPONSE

User's recommendation: Don't use TT cause they will not ever respond to any issues u may have

Melanie c Eky

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Verified Buyer
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Account stolen hacked

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Tiktok - Account stolen hacked
Tiktok - Account stolen hacked - Image 2
My account hacked and no customer service only robotic and people on tik tok 3rd have account there to not return your account
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Preferred solution: Full refund

Barbara H Ohf

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Verified Buyer
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This stuff smell very bad and no phone number to contact anyone about this product for a return and my return keep cancel everyone I try to return this bad smelling stuff never again will I order

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Tiktok - This stuff smell very bad and no phone number to contact anyone about this product for a...
Tiktok - This stuff smell very bad and no phone number to contact anyone about this... - Image 2
This stuff smell like lighter fluid smell very bad cant get in touch with no one in the phone there is no phone number. To contact the people that sell this product and my return keep cancel . I keep trying the people on TikTok be lieing about the smell of this product I wouldnt even put this stuff on my dog.
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Loss:
$29
Pros:
  • Easy to use app
Cons:
  • Be lieing about the product

Preferred solution: Full refund

George D Dzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ive contacted Tiktok 6xs thru the app for over 2wks now with no response

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Ive contacted Tiktok 6xs thru the app for over 2wks now with no response...I need assistance with my accounts especially the georgedemis73@***.com account..I cannot join a live as a guest...Not only have I contacted u via the app but I've email u twice..How many times do I need to contact u before I get a response?I'm attaching screenshots as well. Also I have other issues I want to discuss. There's too much to type as well. The text auto corrects in addition to sometimes hitting the wrong letters...it's very frustrating...please respond asap
View full review
Loss:
$15

Preferred solution: All my issues resolved as well as compensation for my inconvenience for over 2weeks.

User's recommendation: Don't use tiktok anymore

George D Dzs

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Verified Reviewer

TIKTOK WILL NOT ANSWER YOUR PROBEM TICKETS WHEN YOU NEED HELP

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I've contacted TT over 7x on their app and 3x via email. I have several issues that I need to address and they will not respond. It's been about a month and not one response. How am I supposed to use the app properly if I'm experiencing issues that I can't resolve? There's really no point in even having the app at all. I've messaged friends I know on TT and they've said there heard others with the same issues as mine. So it's not just me. I believe this is why they're not responding. TT doesn't know how to fix the problems so they just ignore me. Great job TT Cry
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Cons:
  • Tiktok will not help you with your issues

Preferred solution: My problems rectified

User's recommendation: Don't use TikTok

Tramaine J Ete

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Verified Buyer
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Verified Reviewer

I need 784 dollars back in my account

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Tiktok - I need 784 dollars back in my account
Tiktok - I need 784 dollars back in my account - Image 2
Someone hacked my bank account and made these charges Stolen stole stolen stolen stolen stolen fraud
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Loss:
$784

Preferred solution: Full refund

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