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Tiktok

Tiktok Reviews

www.tiktok.com
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What is your customer experience with Tiktok?

Tiktok Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Tiktok reviews show a 2.1 star rating from 3382 customers, 19% would recommend, with 68% unfavorable and 23% positive; consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Check seller history before buying and monitor live sales to avoid scams.
  • Expect long waits for replies; customer service and appeals responses are often slow.
  • Document orders and tracking for faster resolution when requesting refunds.

Negative Feedback / Risk Areas

  • Pervasive customer complaints about poor customer service and no reply to appeals.
  • Frequent issues with missing or wrong deliveries and delayed or withheld refunds.
  • Reports of unauthorized billing, recurring charges, subscriptions or auto-debit problems.
  • Account access, privacy violations, and reliability concerns reported by creators and buyers.

Positive Feedback

Many users find the app fun and entertaining for meeting friends and passing the time.

View full overview ›

Media from reviews

I meet a guy in tiktok and become my...
I meet a guy in tiktok and become my... - Image 2I meet a guy in tiktok and become my... - Image 3Tiktok - Not trustworthyTiktok - Question as to why I keep getting products I did not orderTiktok - Question as to why I keep getting products I did not order - Image 2Tiktok - Question as to why I keep getting products I did not order - Image 3
View all media ›

Tiktok Collective Complaints

users

Make your complaint harder to ignore

Unite consumers around your issue, encouraging Tiktok to respond and resolve.

Luca S Ije
Luca S Ije
Douglasville, Georgia

Tiktoks algorithm absolutely refuses to respect my decisions on female content.

No matter how many videos I mark 'not interested' and block every single tag I can of each video and block the posters of said videos, my For You page and searches and recommendations are infested with an outrageous amount of women-oriented content. I am a male.

If I mark a literal hundred videos 'not interested' in a row and every single one is about makeup and food and children, I expect to stop seeing women and children and food. Instead, it not only flat out ignores that, but it pushes more of said content onto my algorithm.

I am male. If I say I do not want to see women content on my For You page, it should respect that and no longer show me that type of content instead of repeatedly forcing it down my throat harder and harder.

View full complaint ›
Teresa H Mvh
Teresa H Mvh
Cincinnati, Ohio

Did not receive package

Number went to Singapore, no answer. Just a hang-up.

What more can I do? I ordered the goose for my daughter, her first house. That's all I've got to say! I really enjoy ordering from TikTok; lots of good stuff and really cheap.

Just this time, no answers or call-backs. I'll still order from this store, but it needs to have a better way of getting hold of a real customer service person.

View full complaint ›
Mike J Aef
Mike J Aef
Sarasota, Florida

Tiktok stole my *** money

Tick tock said I had $2,800 in my tick tock balance. It told me to fill out the paperwork and pay $39 to get my money.

I did the paperwork, you charged me $67, and then booted me out.

I still don't have my money, so I would like to know what the *** I need to do to get my money back. Tiktok customer service is a joke

View full complaint ›
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Alicia O Mlp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Fernando City, Province Of Pampanga

I meet a guy in tiktok and become my...

Contacted the company first

The reviewer tried to contact the company before posting this review.

I meet a guy in tiktok and become my...
I meet a guy in tiktok and become my... - Image 2
I meet a guy in tiktok and become my... - Image 3

I meet a guy in tiktok and become my boyfriend and now he blackmail me he told me to send money hem if I failed he going to send my nude picture in tiktok pls help me. That was to big terrible problem

User's recommendation: Don't just believe in a sweet promise

View full review
Nolu U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

My account is hacked

AI Highlights
  • - TikTok account may be compromised; the username shows as invalid.
  • - Codes come from an unfamiliar number; wants recovery and correct contact info restored.

I am requesting urgent assistance in recovering my TikTok account, which I believe has been compromised/hacked.

I am the original owner of the account, but I am experiencing several issues with the recovery process.

Firstly, the username I am entering is being shown as **invalid**, even though it is the username I know and previously used for the account. I am concerned that the person who accessed my account may have changed the username or other account details.

Secondly, when I try to request a verification code, the code appears to be sent from a phone number that **does not appear to belong to TikTok**.

This has made me concerned that my account recovery process may have been compromised or that the phone number associated with my account has been changed without my permission.

I am also being asked for the exact date on which the account was created. Unfortunately, I do not remember the original registration date. I can confirm that my earliest known activity on the account is a video I posted on **3 July 2021**.

This is not necessarily the account creation date, but it is the earliest date I can currently confirm.

I have changed phones since I originally created the account, but I still have access to the account on another device. The recovery process is asking me to log out before proceeding, and I am concerned about doing so because I do not want to lose my remaining access.

I am willing to provide any information necessary to verify that I am the rightful owner, including previous usernames, email or phone numbers associated with the account, devices previously used to access the account, details about my videos, screenshots, or any other information you require.

Please assist me in recovering and securing my account and restoring the correct contact information associated with it.

Preferred solution: I want my tiktok account back

User's recommendation: be careful and safe

View full review
Resolved
Shantel H Bkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Resolved: Refund

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The service is poor and the site allows scammers.
  • - BEAUTYWERN.COM took $88.29; no refund or items yet.
Tiktok - Refund
Tiktok - Refund - Image 2

Yall *** service sucks yall allowing scammers to use yall website to steal customers money I told you a company name BEAUTYWERN.COM TOOK MY *** MONEY..Sent over the the proof an nobody as yet to give me my *** refund of $88.29 cents I have not received my items or anything of that nature I want my money back so when am getting my refund an then yall dont have no number for anyone to call to report these scammers this whole things suck

Loss:
$88

Preferred solution: Full refund

User's recommendation: TikTok is full of *** an allow people to just take your money

View full review
Lavie M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Old Bridge Township, New Jersey

Age restriction wrongly removed TikTok Shop access

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - TikTok Shop was age restricted again despite showing 18.
  • - It was restored after contacting support.
  • - Ask TikTok to stop age restricting and restore TikTok Shop.
Age restriction wrongly removed TikTok Shop access
Age restriction wrongly removed TikTok Shop access - Image 2
Age restriction wrongly removed TikTok Shop access - Image 3
Age restriction wrongly removed TikTok Shop access - Image 4
Updated by user Sep 15, 2026

It’s ok didn’t really help much but that ok if I get my TikTok shop back great beautiful if not I’m going to be really mad and I will go to TikTok headquarters and talk to them in person and have them fix it or I’ll just keep doing this until I get it back

Original review Sep 15, 2026
TikTok didn’t tell me that they had age restricted me again for my TikTok Shop, so when I went to TikTok, it was gone. I went into my settings on TikTok and I checked, and it said you must be 18 to have TikTok Shop, but I am 18.

On Saturday, I got age restricted and they took my message away, so I emailed them and I did everything, and they gave it back, and now it happened again.

I understand I do look younger than my age, but I clearly have my age on my TikTok bio saying I’m 18, and this is the second time, and it’s annoying. I just want TikTok to stop age restricting me and give me back my TikTok Shop.
Pros:
  • Watching movies
  • Watching the videos
  • Pfp
Cons:
  • Letting people post bad stuff
  • Age restricting
  • Bullying

User's recommendation: Stop accusing people of being under the age 16 there’s a lot of kids that are under 16 but yet it did it to me I’m 18 so I want TikTok saying if your under the age of 16 and they said yes they are then restrict them but no the people who are 18 or older

View full review
Mertcan C Vew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Loughton, Essex

@mert_xft Unintentional Post + Full...

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Tiktok - @mert_xft Unintentional Post + Full...
Tiktok - @mert_xft Unintentional Post + Full... - Image 2
Updated by user Aug 03, 2026

I messaged the app yet they just don’t listen to my reasoning and i literally had a valid reason to be unbanned so i came here and they ignored me

Updated by user Jul 23, 2026

They read my message yet haven’t fixed anything

Updated by user Jul 19, 2026

Ignorant people who doesn’t read my messages or bother looking into my account or even give me a chance to explain

Original review Jul 19, 2026
@mert_xft Unintentional Post + Full Compliance Commitment
Dear TikTok Support Team,
Thank you for the previous review of my account @mert_xft I respect your decision and the need to keep the platform safe. As suggested, Im providing new information for reconsideration.
I posted a meme (Hot take: This society hates ugly people more than bad people) along with related comments.

I did not realize this violated guidelines, as I received no notification or warning before posting. I deleted and reposted it a few times simply because it received no views i thought it was a glitch or WiFi issue I was not trying to evade moderation or spam
I now understand that content referencing trials, legal cases, or related discussions even indirectly through comments about fan support or prison visits can be sensitive and against Community Guidelines on criminal behavior or related topics. This was not my intention. I have deleted all related content and will avoid any similar posts in the future.
My account has been used for brief positive description e.g casual memes and light content with no prior issues.

I am committed to strictly following all Community Guidelines and contributing positively.
Please conduct another manual review and reinstate my account. I appreciate your time and understanding.

And I also think its very unfair for you to unban me as there are many other people who posted about the same guy yet gained no backlash but I did for by accidentally posting him not knowing TikTok can ban you for posting him and other people can make edits of him and they glorify him and I talked about what he did was wrong and bad and these editors say he did a good job how is this fair TikTok tell me if your banning me then you should most obviously ban these guys as well its really not fair for me and what does downloading data do. Do I get to still have my followers or messages please explain I would love to have my data as well as my account back and a apology for the miscommunication
Best regards,
Mertcan
@mert_xft
Email: mertcancavusolu@***.com
Pros:
  • Creative
Cons:
  • Unreasonable suspensions and bans
  • Hypocrite
  • Ignorant to feedback and appeal

Preferred solution: A apology as well as giving my account back and unban me

User's recommendation: They don’t read through feedbacks properly and are ignorant as it was their fault my account got banned because of a post I did and had no clue it was bad they gave no warning no messages and I was getting no views so I thought maybe my wife or a bug so I deleted and posted and got banned this is so no fair and also TikTok is a hypocrite as the video was a guys comment sticker of the infamous killer Rira but there are tons of edits of him out there as well as gore and I get banned and not them

View full review
2 comments
Guest

No apology or unbanning. You disparage TT, rate them 1-star and whine unfair treatment all while not accepting responsibility.

Mertcan C Vew
reply icon Replying to comment of Guest-2983946

Are you trying to blame me or blame TikTok I’m lost

View more comments (1)
Joe T Vav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

I did not receive the correct item. I...

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Wrong item delivered: LED projection light instead of SEESSII electric impact wrench.
  • - Charged $101.14; partial refund offered $10.11.
Tiktok - I did not receive the correct item. I...
Tiktok - I did not receive the correct item. I... - Image 2

I did not receive the correct item. I was so excited waiting for my SEESII electric impact wrench, but instead, I got a LED projection light with a package description of 14.22 LB.

I will send your item back ASAP. If you charge extra money to my card, I will contact my credit card company to dispute the charges for a mistake you made. [9:01 AM, 9/10/2026] Span Academy Ciudad Vieja: (Jose Taj) This was my order #Order number 577556****1619****. I was charged $101.14.

I am being offered now a partial refund of $10.11. This is my Return ID 403534****96154****. Why am I not being refunded $101.14? [9:03 AM, 9/10/2026] Span Academy Ciudad Vieja: The seller has offered a partial refund for your recent purchase of SEESII Electric Impact Wrench Detachable Handle - 1180 Ft-lbs (1600 N·m) 1/2' High-Torque, 21V Cordless + 2x 4.0Ah Batteries | for Car/Truck/Mower/Industrial Tasks, WH12 Ultra Pro.

You can keep the item and accept the partial refund amount of $10.11, or you can continue with your return request. [9:04 AM, 9/10/2026] Span Academy Ciudad Vieja: Return ID 403534****96154****.

Loss:
$101
Pros:
  • Fast shipping
Cons:
  • Fake sellers

Preferred solution: Full refund

User's recommendation: I do not recommend this seller.

View full review
Jaylena M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Haven, Connecticut

My tiktok account got banne by mistake

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The account was permanently banned on TikTok, which seems like a mistake.
  • - Appeals and support gave no clear reason; a manual review is requested.
My tiktok account got banne by mistake
Original review updated Sep 09, 2026

My TikTok account was permanently banned, and I honestly believe it was a mistake. I dont intentionally post, comment, or message anything that goes against TikToks Community Guidelines.

Ive tried submitting appeals and contacting support, but I keep receiving the same response saying the decision is final without getting a clear explanation of what caused the ban. Im asking for my account to be manually reviewed again because I genuinely believe there was an error. Ive also been unable to create or use another account since this happened. I would really appreciate another opportunity to have my account restored.

I had this account since 2016, and I was not even active on TikTok for approximately two days before this happened. I genuinely believe my account was incorrectly banned. Im asking you to please stop sending me the same response and actually help me get @***.jj restored. I am willing to verify my identity, verify ownership, or provide anything necessary to prove that this is my account.

Please give me my account back if there is any way to reverse this enforcement. Im asking you to please make an exception and help me recover an account Ive had for years.

Pros:
  • I love it so much
Cons:
  • Your drafts get deleted once u delete the app

Preferred solution: My TikTok account back

View full review
CESAR O Xpv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent sale

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Tiktok - Fraudulent sale

I was sold cotton sheets, and they are not cotton. TikTok refused to refund.

I will never buy from this company again. The seller on the live stated that this was cotton, and I received it and it's microfiber polyester. Pure junk.

TikTok refused to refund or consider any evidence. I will never buy from TikTok again.

Loss:
$125
Cons:
  • Getting ripped off by misstating products and then refusing to refund

Preferred solution: Full refund

View full review
Iddah R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi County

I have a person who uses his account to...

Contacted the company first

The reviewer tried to contact the company before posting this review.

Tiktok - I have a person who uses his account to...

I have a person who uses his account to post my personal information and has passed painful information inside, making my family members hate me. I just wanted that post to be removed for the sake of our family members because the person included my family name. I need to be assisted because the owner of the account is an unknown person.

Pros:
  • Its more of entertainment
Cons:
  • People are using wrongly to describe others

Preferred solution: I just wanted that post to be deleted i feel ashamed because they have used a hateful speech

User's recommendation: Just delete for me please I beg

View full review
Palkaur M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Northampton, West Northamptonshire

Recall of goods

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Recall notice for Order ID 576898****8963****.
  • - Wants return instructions and refund or replacement details, and a contact with a representative.
Tiktok - Recall of goods
Updated by user Sep 20, 2026

No response and unable to resolve my issue

Original review Sep 17, 2026

I've received an email notification for a recall of Order ID: 576898****8963****

Purchase Date: 2026-05-21 09:14:48

I would like to know who I should send these items to. How will I receive a refund or an alternative replacement?

I would like to speak to someone regarding the above issue.

Can you please assist me?

Kind regards,

Palksur Mann

Cons:
  • Have no idea

Preferred solution: Full refund

User's recommendation: More support with dealing with recall. How to get a refund or an alternative replacement

View full review
Anonymous
map-marker Red Springs, North Carolina

Age restriction, the appeal didn't work and this guy is hacking my account.

AI Highlights
  • - Age restriction after comment; user says underage isn't reason to block.
  • - Appeal process stalls due to ID verification and camera access problems.
Tiktok - Age restriction, the appeal didn't work and this guy is hacking my account.
Tiktok - Age restriction, the appeal didn't work and this guy is hacking my... - Image 2
Tiktok - Age restriction, the appeal didn't work and this guy is hacking my... - Image 3

So, I made a comment under a video saying how the government sucks which is my opinion. Then this guy started spreading misinformation saying how if you pay taxes then you work for the government.

And I said, no because im underage. That does NOT mean that im too young to have tiktok or too young to talk to people. You can be 16 which is underage to be paying taxes. And he reported my account or at least I think he did, and it age restricted me and now I can't text anyone that I want to.

The appeal didn't work, and it's also not my fault that my face looks younger than I am. I have a debit card, and I scanned it which also didn't work and the id didn't work as well. And it keeps saying that im timed out and that I didn't finish my appeal but that's because it won't let me. Whenever I go through the process of the appeal, and i go the the camera, it tells me to go to the three dots and to go to settings to let it have camera access.

I go to the three dots and no setting option pops up to allow camera access. This is very infuriating and I don't get the point of having an appeal if using the appeal doesn't even work! Please fix this, I want to talk to my friends again on tiktok. I had friends on the app who doesn't have any other social media so that was the only source I could talk to them on.

The comment was really just put out of context, and i didn't use any inappropriate language while calling him out. And last time i checked, couldn't he be reported for election misinformation or something similar because of that? I just don't see how im in the wrong and he has no consequences from this situation. Im aware that saying im underage so i don't pay taxes may sound bad but i feel like they're just assuming im too young to have tiktok or to be talking to people on the app.

I probably should've used more information in the comment about how i am old enough to have the app. But I don't see how im in the wrong to be age restricted otherwise.

Please just help me out instead of not actually reading my review like tiktok has done in the past. Thank you for your time.

View full review
1 comment
Guest

No one reported you. Their AI picked up you posting "I'm underage". At that point you were shut down, not just for a possible TikTok age restriction, but for something seemingly nefarious and illegal.

Aung Lem

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

I received wrong item send.

Contacted the company first

The reviewer tried to contact the company before posting this review.

Tiktok - I received wrong item send.
Tiktok - I received wrong item send. - Image 2
Tiktok - I received wrong item send. - Image 3
Contains 1 confidential file for company representatives

The seller is not responding to my messages. I ordered a 16-inch i7 laptop, but I received a completely different item.

I have already provided the invoice, shipping label, and photos of the item I received. Please investigate this case and issue a full refund.

Loss:
$84
Cons:
  • Done

Preferred solution: Full refund

User's recommendation: Please check again

View full review
Marvin M Kfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just have so many problems with TikTok. I’m about to delete the app now. I did enjoy using it, but I will find how to help heels to make up my time. I’m really disappointed with suspended over Singa

Contacted the company first

The reviewer tried to contact the company before posting this review.

I just have so many problems with TikTok. I’m about to delete the app now. I did enjoy...

My account is suspended for age restriction, but I am a 54-year-old man. I was in the supermarket; maybe my son came there to see me.

I was wearing a filter. I sent all documentation to verify my age, but everything is still the same.

User's recommendation: Yes

View full review
Anonymous
map-marker Red Springs, North Carolina

Age restriction, the appeal didn't work and this guy is hacking my account.

AI Highlights
  • - User reports TikTok age restriction after a comment; messaging blocked.
  • - Appeal issues include camera prompts and timeouts; seeking restoration.
Tiktok - Age restriction, the appeal didn't work and this guy is hacking my account.
Tiktok - Age restriction, the appeal didn't work and this guy is hacking my... - Image 2
Tiktok - Age restriction, the appeal didn't work and this guy is hacking my... - Image 3

So, I made a comment under a video saying how the government sucks which is my opinion. Then this guy started spreading misinformation saying how if you pay taxes then you work for the government.

And I said, no because im underage. That does NOT mean that im too young to have tiktok or too young to talk to people. You can be 16 which is underage to be paying taxes. And he reported my account or at least I think he did, and it age restricted me and now I can't text anyone that I want to.

The appeal didn't work, and it's also not my fault that my face looks younger than I am. I have a debit card, and I scanned it which also didn't work and the id didn't work as well. And it keeps saying that im timed out and that I didn't finish my appeal but that's because it won't let me. Whenever I go through the process of the appeal, and i go the the camera, it tells me to go to the three dots and to go to settings to let it have camera access.

I go to the three dots and no setting option pops up to allow camera access. This is very infuriating and I don't get the point of having an appeal if using the appeal doesn't even work! Please fix this, I want to talk to my friends again on tiktok. I had friends on the app who doesn't have any other social media so that was the only source I could talk to them on.

The comment was really just put out of context, and i didn't use any inappropriate language while calling him out. Im aware that saying im underage so i don't pay taxes may sound bad but i feel like they're just assuming im too young to have tiktok or to he talking to people on the app. I probably should've used more information in the comment about how i am old enough to have the app. But I don't see how im in the wrong to be age restricted otherwise.

Please just help me be un age restricted so I text my friends again on the app instead of not reading my review and sweeping it under the rug like tiktok has done in the past. Thank you for your time and Please update me further if you have any way of helping me.

View full review
Florence Wfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

Package was not received,, but they said it was delivered.

Tiktok - Package was not received,, but they said it was delivered.
Tiktok - Package was not received,, but they said it was delivered. - Image 2
Tiktok - Package was not received,, but they said it was delivered. - Image 3
Tiktok - Package was not received,, but they said it was delivered. - Image 4

Uni uni the delivery service used sent three pictures of the package but it was not the right address. One of the pictures was the right one it was deliberately done like that to steal the package.

User's recommendation: Do not use uni uni the driver stole the package.

View full review
Resolved
Shukie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Resolved: To get a code for my tiktok banned recovery

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Contacted the company first

The reviewer tried to contact the company before posting this review.

To get a code for my tiktok banned recovery
Updated by user Aug 07, 2026

Company fixed the issue and I have been provided with apology.

Original review Aug 07, 2026

Dear Tiktok,I didn't violate the community I just see u request me an appeal,I wish you can bring back my account end I feel hurt brokenCry

Preferred solution: I need back my Tiktok account

User's recommendation: Please help me to bring it back for me

View full review

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